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Returns / Exchanges

Catching Caerus' Return-o-Rama Policy

We get it; sometimes even the best travel gear needs a pit stop. Here's the lowdown on our return policy, served with a side of humor:

1. REFUND-orama: We're all about making your wanderlust dreams come true, but if a travel fling goes wrong, here's the scoop:

  • Return Period: You've got 30 days from the delivery date to decide if your travel gear sparks joy or not.

  • Catch: If your return gets lost in transit like your socks in a suitcase, we can't complete the refund magic. So, add some tracking to that return for a safe journey!

  • Time Travel: No refunds in the land beyond the 30-day mark. Sorry, no exceptions!

  • Cash Splash: Give us 3-5 business days to make that refund appear in your account like a surprise souvenir from a far-off land.

  • Shipping Ships Away: We're not magicians; we can't refund shipping costs.

  • Return Requisites: Items must be UNWORN, UNWASHED, UNUSED, and still sport their tags if they came with any. We're all about that new gear smell!

  • Return Ride: You're in charge of the return ticket (i.e., return shipping costs). It's like a one-way trip back to us.

2. UNDELIVERED SHIPMENTS - The Great Vanishing Act:

  • Vanishing Mystery: If the tracking claims your package pulled a Houdini act but never made it to you, reach out to us.

  • Carry the Torch: Once it's in the carrier's hands, they're the magic masters of delivery. We'll unleash the carrier-hounds to find your goodies.

  • Investigation Vacation: We'll need about 2 weeks to don our detective hats and investigate. It's like a mystery novel with fewer mustaches.

  • Resolution Magic: If your travel loot is still missing after our investigation, we'll offer you the choice of re-shipping or store credit. Sorry, no refunds on this magic show.

3. Return Rollercoaster - Let's Get in Touch:

  • Tech Trouble: If you're having portal problems and can't process a return or exchange, don't worry! Give us a shout at caerusmm@gmail.com, and our tech wizards will lend a hand, please include return/exchange in your email title.

4. Lost in Transit Adventures Due to Carrier:

  • Claim Deadline: If your package decides to embark on a solo journey through the Bermuda Triangle, fret not! You've got 30 days from the estimated delivery date to report it lost.

  • Our Pledge: We'll cover the costs of reprinting and shipping a replacement order for you. Because your adventures shouldn't include treasure hunting for lost packages!

5. Oops, a Bumpy Landing:

  • Damaged Goods Drama: If your order arrives looking like it survived an action movie stunt, send us a photo of the damaged goods at caerusmm@gmail.com.

  • Our Superhero Move: We'll swoop in and send you a replacement at absolutely zero cost. We've got capes and everything!

6. Misfit or Misadventure?:

  • Claim Deadline: Whether it's a printing hiccup, an alien invasion (we wish!), or a surprise defective item, you've got 30 days from receiving the product to report any issues.

  • Lost in Transit Redux: For those lost packages, you've still got 30 days from the estimated delivery date to summon us for help.

7. 30-Day Return Fiesta!

  • Our return policy knows how to party but with boundaries! Remember, you've got 30 days to claim any mishaps or misadventures.

Where to Return Your Lost Treasures:

  • US and Mexico Fulfillment Centers: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273, USA.

  • Canada Facility: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.

  • Latvian Facilities: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

  • Spanish Facility: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

  • UK Facility: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ, United Kingdom.

  • Partner Facilities in Australia:

    • Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031, Australia.

    • Non-apparel orders (except phone cases): 338 Albert St, Brunswick VIC 3056, Australia.

    • Phone cases: 6 Axis Crescent, Dandenong South VIC 3175, Australia.

  • Partner Facility in Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101, Japan.

  • Partner Facility in Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park, Parque Paulista, CEP 25251-460, Duque de Caxias - RJ, Brazil.

Remember, our goal is to make your journey with us as smooth as a well-paved road. So, if your travel gear decides to be a rebel, reach out, and we'll help you get back on the path to adventure!

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